In everything we do, we have a philosophy of delivering superior performance. We are committed to providing safe, reliable, on-time taxi service, and we train our drivers to take care of each customer, providing each one with a safe, comfortable and pleasant experience.
Our drivers are courteous and helpful toward our passengers. They are trained to listen actively to customer needs, and expected to treat them with courtesy and respect. We count on them to display a positive attitude, handle baggage carefully, and maintain our dress code and our standards for clean, well-maintained vehicles.
We work hard to ensure that our phone personnel are polite and well-trained, too. We strive to take excellent care of each caller and make sure reservations are entered accurately. We use the most sophisticated dispatch and reservation systems in our industry, and have developed efficient processes to ensure good communication between the call center, dispatchers and drivers. Our call center operates 24 hours a day, 7 days a week.
And we’re not just committed to providing the best service to our customers—we’re also constantly improving. We use customer feedback as a gauge to learn what we are doing well and what we can improve upon. We share commendations with our operators and employees. And we carefully document complaints, devise solutions that ensure the same issues do not surface again in the future, and follow up with those customers who have had concerns.